Refund policy

At Smoochy Scrubs Studio, we want you to love your new scrubs and accessories. If something isn't quite right, we're here to help.

14-Day Returns

We accept returns within 14 days of your order being delivered.

To be eligible for a return, your item must:

  • Be unworn, unwashed and unused
  • Be in it's original condition
  • Have all original tags attached
  • Be returned in the original Smoochy Branded packaging
  • Be free from stains, odours, pet hair, makeup or any damage

Once we received and inspect your return, we'll notify you of the outcome. Approved refunds will be processed back to your original payment method. 

Please note that original shipping charges are non-refundable unless required by Australian Consumer Law. 

Return shipping to be paid by the customer. 

Exchanges

Need a different size? No problem!

If your requested size is sold out or unavailable, we will issue a refund for the total of the items (minimise the original shipping costs) to your original payment method instead of an exchange. 

Customers are responsible for return postage costs for change-of-mind exchanges unless otherwise required by Australian Consumer Law. 

Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 14 days of delivery.

We'll work with you to resolve the issue as quickly as possible. Depending on the circumstances, this may include a replacement (dependent on stock availability), partial refund or refund in accordance with Australian Consumer Law. 

Non-returnable items

For hygiene reasons, we cannot accept returns on:

  • Worn or washed garments 
  • Items with tags removed
  • Items that have been altered
  • Gift Cards
  • Clearance or Final Sale items
  • Scrub Caps and Compression Socks

How to start a return

Email us at: smoochyscrubsstudio@gmail.com

Please include:

  • Your order number
  • Your name
  • The reason for your return or exchange
  • Photos if your item is faulty or damaged 

We'll provide you with instructions for returning your item. 

Australian Consumer Law 

Nothing in this Returns & Exchanges Policy limits or excludes your rights under the Australian Consumer Law. 

If your product has a major fault or fails to meet consumer guarantees, you may be entitled to a repair, replacement or refund provided under Australian Law. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at smoochyscrubsstudio@gmail.com.